EmailMerge365 Privacy Policy

1. Introduction

EmailMerge365 (“we,” “us,” or “our”) is a product of Standss (South Pacific) PTE Limited, a company based in Fiji. We are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your information when you use EmailMerge365.com, our software, and related services (collectively, the “Services”).
By accessing or using our Services, you consent to the practices described in this policy.

2. Company Information

Standss (South Pacific) PTE Limited
87 Gordon St, Suva, Fiji
Support Contact: support@standss.com

3. Information We Collect

3.1. Account Information

When you register for an account, we collect:

• Name and company name
• Email address
• Subscription and usage details
• Billing information (processed securely by third-party payment processors)

3.2. Customer Content

To provide email merging and tracking functions, we process data you upload or generate, including:

• Recipient contact information
• Email content (subject, body, attachments)
• Email sending logs
• Tracking analytics (e.g., opens, clicks)

We act as a data processor for this content and handle it according to your instructions.

3.3. Technical and Usage Data

We automatically collect:

• IP address, browser type, and operating system
• Pages visited, navigation paths, and referring URL
• Timestamps of visits
• Cookie and tracking data

3.4. Payment Information

We do not store credit card details. Payments are processed and stored by trusted third parties, such as Paddle (https://www.paddle.com/).

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and deliver functionality such as tracking and personalization
• Communicate with you about product updates, administrative matters, and (with your option to opt out) marketing
• Monitor usage, prevent abuse, and enhance security
• Fulfill legal obligations and protect the rights, safety, and property of Standss, our users, and the public

5. Legal Basis for Processing (GDPR)

Where the GDPR applies, we process personal data based on:

• Contractual necessity
• Legitimate interests (e.g., security, product improvement)
• Your consent (e.g., for marketing emails)
• Legal obligations

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share it only in the following circumstances:

• With trusted service providers (e.g., payment processors, hosting providers) under strict confidentiality agreements
• In connection with a business transfer, such as a merger or acquisition, with notice to affected users
• To comply with legal requirements or lawful requests from authorities
• As aggregated or de-identified data for analytics or research

7. Cookies and Tracking Technologies

We use cookies and similar technologies to authenticate users, analyze site usage, improve functionality, and provide email tracking. You may disable cookies in your browser, though some features may become unavailable.

8. Data Retention

We retain personal data only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. If you cancel your subscription, we will delete your data within six (6) months upon the expiry of your subscription, unless longer retention is required by law. You may request earlier deletion of tracking or uploaded data.

9. Data Security

We implement administrative, technical, and physical safeguards—including encryption, access controls, and secure hosting—to protect your data. Please note that no method of transmission or storage is completely secure.

10. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Request data portability
• Restrict or object to certain processing
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us at support@standss.com.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your own. By using our Services, you consent to such transfers. We take appropriate measures to protect data transferred internationally.

12. Third-Party Links and Integrations

Our Services may integrate with or link to third-party platforms (e.g., Microsoft Outlook and CRMs). These services have their own privacy practices, which we do not control. We encourage you to review their policies before connecting your accounts.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by posting the updated policy on EmailMerge365.com and, where appropriate, notifying you via email or in-product notice. Continued use of the Services after changes constitutes acceptance of the revised policy.

14. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

Standss (South Pacific) PTE Limited
87 Gordon St, Suva, Fiji
Email: support@standss.com